Shipping & Returns
Transparent Logistics and Reliable Support
Shipping costs can often be confusing. Therefore, we are making the shipping process simple and straightforward. Whether you are managing a club or a private court, we ensure your professional equipment is delivered with clear, predictable rates and handling.
Shipping Rates and Policies
For standard shipments to continental US residents, we offer the following flat-rate and free shipping tiers:
- Orders less than $75: $4.95 flat rate per order.
- Orders over $75: FREE shipping.
All orders ship via FedEx Ground or UPS Ground. Depending on the time you place the order, it will be prepared and shipped either the same day or the next business day. While we do not guarantee it at this time, most orders placed by 11:00 am will ship the same day.
*Standard Shipping Exclusions: These rates apply to products that do not qualify for surcharges due to size and weight. Items such as benches, some net post systems, and large orders of windscreens may require additional quotes.
Regional and International Shipping
For our purposes, a US resident is defined as living in the continental United States. Residents of Hawaii, Puerto Rico, the US Virgin Islands, and Alaska do not qualify for free or flat-rate pricing but will receive a discounted shipping price.
Additionally, fixed rates may not apply to remote locations such as islands or rural areas. In these cases, we will provide a revised rate based on your location. Please contact us at or****@****************fg.com for a custom shipping quote.
Estimated Delivery and Transit Times
During checkout, we provide an estimated delivery date for FedEx or UPS services (generally packages under 75 lbs). While this is usually accurate under normal circumstances, it is not a guarantee.
Weather-related conditions or carrier service issues can affect the delivery date. Notably, these estimates do not apply to orders shipping via LTL carrier (large or heavy items). If you need an order to deliver by a certain date, please call us rather than relying solely on the automated estimate.
Returns and Refund Policy
Please inspect all items upon delivery and keep the original shipping carton until you are certain the item is correct.
- New, Unopened Items: Return within 30 days for a full refund. We pay return shipping if the error is ours (defective or incorrect items).
- Opened Items: May be returned within 30 days for a partial or full refund, provided the product is in its original carton.
The Refund Timeline:
You should expect your refund within three to four weeks. This period includes:
- Transit time for us to receive the return: 5 to 10 business days.
- Processing time once received: 3 to 5 business days.
- Bank processing time: 5 to 10 business days.